FREQUENTLY ASKED QUESTIONS

A Mystery Fun Finds box is a surprise package filled with unclaimed mail, undeliverable mail, overstock items, and store returns. Items are generally in new condition, with some items being used, open-box, damaged or missing parts, as they come directly from liquidated pallets and Gaylords. Each box is a unique treasure hunt, and you never know exactly what you’ll find inside!

Yes! One of our special features is the ability to watch your box being packed Live on TikTok and other platforms. It adds an extra layer of excitement as you see the mystery come to life.

No problem! We also offer pre-packed mystery boxes if you’d rather keep the entire unboxing a surprise.

The fun of our boxes is in the mystery! While you can’t choose specific items, you can choose the box size and enjoy the thrill of discovering what’s inside.

We offer small, medium, and large boxes to suit your level of curiosity and budget.

Items are generally in new condition, with some items being used, open-box, damaged or missing parts, as they come directly from liquidated pallets and Gaylords. The fun is in the mystery of the hunt!

While our boxes are generally suitable for all ages, we do require that customers be at least 18 years old to place an order.

We love rewarding our customers! Keep an eye out for special promotions, seasonal discounts, and giveaways via our Mystery Wheel Spin during our Live events!

We have partnered with Shopify and accept all major credit cards, as well as some payment plan options they offer through their payment system.

At the moment, we only ship to the Contiguous United States (This excludes Alaska, Hawaii and all other U.S. territories)

We currently ship FREE to the Contiguous United States (This excludes Alaska, Hawaii and all other U.S. territories)

We typically process and ship orders within 3-5 business days. Once the order is shipped we have no control over the amount of time it takes to arrive to you. Transit times will vary based on the customer location. There can also be occasions when the carrier has a delay due to weather, holiday closure or equipment failure. Follow your tracking info for current status of your order.

Once your order ships, we’ll send you a tracking number via email so you can follow your mystery box’s journey right to your door.

All boxes are final sale and sold as-is. No returns, refunds, or exchanges are accepted under any circumstances. Items are generally in new condition, with some items being used, open-box, damaged or missing parts, as they come directly from liquidated pallets and Gaylords.

However, if there’s a significant issue with your order, please contact our customer service team and we’ll do our best to help.

You can reach us through our contact form on the website or if you have already placed an order, you can reply to the order confirmation email you received and we’ll be happy to assist you.